Here at Loftplan, we’ve received countless reviews and testimonials from our happy customers, and we’re very proud to display a selection of them on our website.
Excellent! That’s the best way to describe Loftplan in every department.
From the initial sales call, the quoting, engagement with the office, the build, the contract and payment terms, the management of the site, the responsiveness and coordination of the team and the value for money.
We made the usual requests for quotes to various potential suppliers ranging from general builders to specialists like Loftplan. Some came back with a rudimentary quote and as expected the prices quoted varied by 20-30%.
Now, when I look at renovating or extending my home, I always approach it from the basis that I’m not buying flatpack furniture that ‘does a job’ but doesn’t stay stable for very long. What I want is a robust product, that I can rely on for years and keeps its shape and look and feel, in keeping with the house. For that I’m prepared to pay a fair price, as it’s an investment in the quality of my family’s life and in the value of my home.
With that being said, Loftplan isn’t the cheapest, BUT they are definitely the BEST VALUE for MONEY! The end product was exactly as I expected and our expectations were high. The workmanship was fantastic and communication with all people involved at all stages was very open and professional at all times.
From this point on I’m going to walk you through all the stages, as not only were we so happy with the final result, we were also very happy with the steps at every stage.
The salesman who came to the house, had a genuine interest in our home and what we wanted to achieve, unlike most of the others who had a cursory look and eventually provided a quote. What impressed me more were the amount and level of qualifying questions from the Loftplan salesman – Alan Miller, which made me feel like the quote I would receive was based on what I wanted rather than on what someone else wanted to do to our home. Especially important was the insistence on planning and process being checked with our solicitor and others – many questions that I would never think to ask, but were important to know the answers to.
The quote was sent promptly, and the terms and payment schedule set out very clearly. There were no surprises before, during or after the build, which confirmed the level of professionalism and integrity that Loftplan displayed from start to finish. Once we’d placed our order, the build started as planned and from the scaffolders through to the second fitters all kept to plan.
My wife is asthmatic and is always very conscious of dust in the air affecting her breathing, and what was impressive compared to other building work we’ve had in the past, was the almost entire absence of dirt and dust in or around the house throughout. So much of the work was carried out from the outside-in, and until they had to come through the inside ceiling to put the stairs in, there was no intrusion. Considering the build happened in the coldest winter in 30 years, we weren’t even affected by the temperature dropping in the house! The dust was also minimal and the clean up afterwards each day was like they owned our home.
All the way through, the teams who came to carry out their specialist roles worked hard, and were always available and open to questions and give us the answers and explanations. Always very polite and kept us informed of any hiccups – for example when materials would turn up, how much of it and whether it would arrive early or be delayed.
Back to the office team, and we had an issue with the local council who were particularly unhelpful and uncooperative and bloody minded at one stage. The extra mile that Loftplan’s office team put in to help us get necessary drawings, paperwork, talk to various third parties and share their advice and experience on what to do was above and beyond what I would have expected, and of no additional benefit to themselves, but only to us – their customer.
The end result is that we now have a beautiful home extended into the roof, that flows nicely from the first floor to the second floor. The kids love their new rooms and the finishing is great – from the velux windows, the under-eaves cupboards and the general finish.
Finally, if anyone asks about loft conversions, I do not hesitate to recommend Loftplan. You get what you pay for in all walks of life and all professions and I would urge anyone who is contemplating getting their loft converted to use these guys. As a customer I gave them 5 stars and would give 6 if I could. Working in an industry myself where customer service for the long-term success of our business is paramount, I also learned a few good habits from Loftplan that I have taken into my own business. Thanks
Henry Godwin, Wokingham,
We looked at several companies before deciding to use Loftplan for our loft conversion and although not the cheapest, we liked the fact that they were local, their employees had worked for them for several years and they explained everything fully, laying out everything they would do, and what we needed to do clearly.
The whole team have been professional throughout, especially Craig and Neil who worked extremely hard in the really hot weather in the summer, were a pleasure to have around and ensured we were informed of each step.
The workmanship is superb and when we changed things slightly, this was not a problem.The site was kept clean and tidy, the whole team were polite and friendly and we are extremely pleased with the end result.
We would recommend Loftplan to anyone without a doubt.
Tracy Cox, Winnersh,
We are very happy with the work Loftplan completed on our conversion – the team were always very helpful, especially Dan and Luke, in the care and attention they took in completing the conversion.
I would happily recommend Loftplan to anyone – great people
Mr Patel, Elvetham Heath, Fleet,
Loftplan recently completed a remodel of almost our entire house including a ‘roof over’ loft conversion / replacement (as we didn’t have enough head room for a traditional conversion) and a ground floor, single storey extension across the whole of the back of our house.
In summary, we are absolutely thrilled with the outcome both in terms of the quality of the work and the extra space we now have. We have never undertaken major building work previously and so were apprehensive about the whole process. We need not have been. Every step of the way David, Bob, Kevin and the on site team(s) were responsive , reassuring and helpful. We did not have a single disagreement over any minor niggles that came up, all were dealt with quickly and professionally with no debate.
The on site teams (different for the loft and the extension) were, to a man, enthusiastic, helpful and a pleasure to have around. They dealt with our neighbours in a faultlessly considerate manner and given the difficult logistics of our one way street, this was a huge weight off our minds. We often thought that Loftplan must look for particular character traits when recruiting because everyone was so nice. In fact it was a little strange when the project completed not to have all these cheerful people coming and going any more.
We stayed in the house throughout the project and while, inevitably, there was dust, the team worked really hard to manage the process to minimise the impact on us, maximise our usable living space and keep as much dust out of the rest of the house as possible.
What we liked about Loftplan was that the contract was absolutely clear so we knew exactly what our agreed price included. This gave us peace of mind and when we made one or two minor changes to elements of the design we were able to have a sensible discussion with Loftplan about budget impacts without any debate about what had originally been agreed. The advice we received from Loftplan throughout the process was always good and clearly with our best interests in mind rather than their bottom line.
We would not hesitate to recommend Loftplan to anyone considering a conversion, or indeed other building work on their property.
Patrick Connolly, Odiham,