Loftplan Reviews

Here at Loftplan, we’ve received countless reviews and testimonials from our happy customers, and we’re very proud to display a selection of them on our website.

Nothing short of excellent service, thank you Loftplan for transforming our house!!!

We had outgrown our 3 bed house by the end of 2017 but reluctant to move due to our location and garden, we took a friends advice and explored the option of having a loft conversion done.

As with all trades and builders we go on recommendations but we couldn’t find anyone we knew who had previously had a loft conversion done! We searched internet sites etc and eventually narrowed it down to three different companies, Loftplan being one of them.

Whilst they were neither the cheapest quote or the most expensive they were by far the most helpful even before committing to having the work done. We asked if we could look at another property that they had done a loft conversion on and this was no problem for them allowing us to meet with the homeowner who showed us the conversion and did nothing but reassure us of the quality of work that Loftplan carry out.

The salesman Scott was pleasant and not pushy, answering all our questions and we liked the honest approach to what Loftplan were saying could be done. We placed the order in January 2018 and our fantastic new bedroom complete with ensuite was completed all in good time from start to finish making our previous 3 bed a 4 bed with en suite.

I was amazed how tidy the workmen were and also how quickly the new conversion took place. My work schedule means I travel a lot and one of my concerns was how much involvement I would need once the conversion started but Loftplan handled all paperwork and design and the process was seamless from start to finish, the finished result is superb and better than we even imagined.

We would not hesitate to recommend Loftplan or use them again (unlikely we would move now though!) and we would take pleasure in showing any future customers the work they did to transform our house.

 

 

John Walker, Kingsley,

Excellent! That’s the best way to describe Loftplan in every department.

From the initial sales call, the quoting, engagement with the office, the build, the contract and payment terms, the management of the site, the responsiveness and coordination of the team and the value for money.

We made the usual requests for quotes to various potential suppliers ranging from general builders to specialists like Loftplan. Some came back with a rudimentary quote and as expected the prices quoted varied by 20-30%.

Now, when I look at renovating or extending my home, I always approach it from the basis that I’m not buying flatpack furniture that ‘does a job’ but doesn’t stay stable for very long. What I want is a robust product, that I can rely on for years and keeps its shape and look and feel, in keeping with the house. For that I’m prepared to pay a fair price, as it’s an investment in the quality of my family’s life and in the value of my home.

With that being said, Loftplan isn’t the cheapest, BUT they are definitely the BEST VALUE for MONEY! The end product was exactly as I expected and our expectations were high. The workmanship was fantastic and communication with all people involved at all stages was very open and professional at all times.

From this point on I’m going to walk you through all the stages, as not only were we so happy with the final result, we were also very happy with the steps at every stage.

The salesman who came to the house, had a genuine interest in our home and what we wanted to achieve, unlike most of the others who had a cursory look and eventually provided a quote. What impressed me more were the amount and level of qualifying questions from the Loftplan salesman – Alan Miller, which made me feel like the quote I would receive was based on what I wanted rather than on what someone else wanted to do to our home. Especially important was the insistence on planning and process being checked with our solicitor and others – many questions that I would never think to ask, but were important to know the answers to.

The quote was sent promptly, and the terms and payment schedule set out very clearly. There were no surprises before, during or after the build, which confirmed the level of professionalism and integrity that Loftplan displayed from start to finish.  Once we’d placed our order, the build started as planned and from the scaffolders through to the second fitters all kept to plan.

My wife is asthmatic and is always very conscious of dust in the air affecting her breathing, and what was impressive compared to other building work we’ve had in the past, was the almost entire absence of dirt and dust in or around the house throughout. So much of the work was carried out from the outside-in, and until they had to come through the inside ceiling to put the stairs in, there was no intrusion. Considering the build happened in the coldest winter in 30 years, we weren’t even affected by the temperature dropping in the house! The dust was also minimal and the clean up afterwards each day was like they owned our home.

All the way through, the teams who came to carry out their specialist roles worked hard, and were always available and open to questions and give us the answers and explanations. Always very polite and kept us informed of any hiccups – for example when materials would turn up, how much of it and whether it would arrive early or be delayed.

Back to the office team, and we had an issue with the local council who were particularly unhelpful and uncooperative and bloody minded at one stage. The extra mile that Loftplan’s office team put in to help us get necessary drawings, paperwork, talk to various third parties and share their advice and experience on what to do was above and beyond what I would have expected, and of no additional benefit to themselves, but only to us – their customer.

The end result is that we now have a beautiful home extended into the roof, that flows nicely from the first floor to the second floor. The kids love their new rooms and the finishing is great – from the velux windows, the under-eaves cupboards and the general finish.

Finally, if anyone asks about loft conversions, I do not hesitate to recommend Loftplan. You get what you pay for in all walks of life and all professions and I would urge anyone who is contemplating getting their loft converted to use these guys. As a customer I gave them 5 stars and would give 6 if I could. Working in an industry myself where customer service for the long-term success of our business is paramount, I also learned a few good habits from Loftplan that I have taken into my own business. Thanks

 

 

Henry Godwin, Wokingham,

We looked at several companies before deciding to use Loftplan for our loft conversion and although not the cheapest, we liked the fact that they were local, their employees had worked for them for several years and they explained everything fully, laying out everything they would do, and what we needed to do clearly.

The whole team have been professional throughout, especially Craig and Neil who worked extremely hard in the really hot weather in the summer, were a pleasure to have around and ensured we were informed of each step.

The workmanship is superb and when we changed things slightly, this was not a problem.The site was kept clean and tidy, the whole team were polite and friendly and we are extremely pleased with the end result.

We would recommend Loftplan to anyone without a doubt.

 

 

Tracy Cox, Winnersh,

We are very happy with the work Loftplan completed on our conversion – the team were always very helpful, especially Dan and Luke, in the care and attention they took in completing the conversion.

I would happily recommend Loftplan to anyone – great people

 

 

Mr Patel, Elvetham Heath, Fleet,