Dear Loftplan,

We are writing to thank you for the excellent work that your company has done in carrying out our loft conversion.  Like many customers, I expect, we had not had work done of this nature before and we obtained several quotes from local builders and other specialist companies before making a decision.  We felt confident in choosing Loftplan both because of your professional approach and the references we received from past customers.

We have not regretted this initial decision and from the first day until completion were pleased with your management of the job and the commitment, skill and hard work of Kevin and Alex, even extending to their diplomacy in successfully dealing with our ageing and somewhat difficult next door neighbour.  It is also unusual to have work done on time, within budget and of high quality.

We now have to do some decorating and I only hope that we can match your standards!  If you would like to use this letter as a reference we are more than happy for you to do so.

We wish you continuing success.

Yours sincerely,

James and Rosie Wilkinson

Mr & Mrs Wilkinson, Windsor,