Dear All,

I am writing rather belatedly to thank you for the wonderful job that was done on our loft.  It is only now that we have finally finished decorating the new room and can use it to its full that we fully appreciate just how much of a difference the room will make to us.

All the work was carried our efficiently and with the minimum of disruption to us, (I was expecting much more disturbance and mess).  All of the tradesmen were courteous, polite and good humoured.  They were also very good about us changing our minds throughout the job, the wardrobes and electrical socket positions!!

I would especially like to thank Dan and Luke who were here for the majority of the work, (our three year old took quite a shine to Dan).

When we signed contracts with you we said that you were not the cheapest quote, well we certainly feel that we got excellent value for money.  The one place your company especially stands out is the after sales service.  You had finished the job, been paid, but did not hesitate in sending someone out to put an extra handrail on the new stairs so that our little girl could manage the bend in the stairs safely.  When our bed wouldn’t fit up the stairs, you also sent someone who managed to fit it through the window for us, and you didn’t even charge us!

Thank you very much for a wonderful job.  We would not hesitate to recommend your company to anyone having a loft conversion.

Best regards,

Tom & Rebecca

 

 

Tom & Rebecca Phillips, Winchester,