Delighted with the decision to use Loftplan for our loft conversion, from start to finish the process was handled with professionalism, attention to detail, and excellent customer service.

Loftplan managed every aspect of the project, from planning to the final build. They arranged the architect and recommended a brilliant planning company, who were invaluable when unforeseen issues with local planning arose. They also coordinated building control sign-off making this process seamless and stress-free.
One of the standout aspects was having a constant point of contact available in the office (Nicola). Her efficient, friendly, and diplomatic approach made all the difference. She was consistently just fantastic, always ready to provide reassurance and guidance, which was invaluable during such a significant project.

The build itself went exceptionally well. Every tradesperson who came to our home was polite, respectful, and kept the home tidy. The scaffolders were particularly impressive, handling neighbour queries politely and proactively. Despite numerous obstacles like a heatwave, nervous dogs, and tricky access, all the builders and labourers worked tirelessly and with good humour.

The internal fitters, plumbers, and electricians all worked to our specifications, adapting to the challenging internal layout we have (hello Victorian death stairs). Special mention goes to Mike, whose skill and craftsmanship in fitting the new staircase and bannisters was exceptional. The roofers also deserve recognition for their incredible effort in completing the slate tiling of multiple pitched dormers beautifully during a heatwave, all while meeting the deadline.

While a few issues naturally arose—eg a roof leak during an unexpected rainstorm and an incorrect trim fitted by mistake—these were promptly addressed and resolved without any fuss. Having Bob as the site manager was a great comfort, as he was always available to discuss fittings and ensure everything ran smoothly.

Even arranging the initial quote was straightforward and stress-free compared to others. If we ever moved and needed another loft conversion, I would choose Loftplan again without hesitation.
I admit I underestimated the stress of living through months of building work at home slightly but their hard-working team, great organisation, and exceptional customer service with good humour made the experience a pleasure. Highly recommend!

 

 

Nichola Boraman, Reading,

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