Dear Sue,

Now that the work on our loft conversion is complete I thought I would drop you a message to thank you for the professional way in which you have dealt with us.

As you know we chose to use Loftplan not because you were the cheapest (you weren’t), but because we were impressed with the way you presented the alternatives available to us, your obvious knowledge of the business, your immediate willingness for us to talk to your past customers and the availability of a ten year guarantee.

Now looking back I am very pleased that we made the decision. The conversion itself is far better than I initially visualised both in the design and quality of workmanship and equally important your team were a pleasure to have around the house. They worked hard, were always cheerful and friendly and even cleared up after themselves each evening.

Please feel free to add my name to your growing list of satisfied customers. I will be happy to talk to any potential clients about the service you provide.

Mr Grey, Hook