What a brilliant company!!! We highly recommend them!!! We have gained 2 wonderful bedrooms and a lovely shower room.
Like others we were unsure about who to contact and who to get quotes off of for our loft which is quite a commitment. After receiving a handful of quotes from local companies Loftplan stood out from them all.
What we loved was there was no pressure at all to commit or sign the contract. Alan attended to quote us and was so professional. He walked us through the build and what potential we had whilst also keeping it realistic.
The office were very professional and Nicola kept us up to speed at every turn. Once we were signed up she was very informative in regards to the start date and material delivery with what we needed to do.
The build itself was carried out to a very high standard. Bob supervised our first fix and Kevin supervised our second fix. Both were very friendly, professional and approachable in regards to any questions and issues (especially out of hours). Any problems or snags were rectified asap and we have no complaints at all with their attention to detail and running of the build.
Now onto the real hero’s. The build team themselves. These guys were as professional as they come and really surprised us with their time keeping, professionalism, skills, communication and all round behaviour. At no time during the whole build did we have any issues with the lads. Warren got our dormer frames up in two days followed by Dean and Lee who carried out our first fix which started on time and they were a joy to have around the house. They arrived on time every day, spoke about the works that were being carried out and the scope going forward. They were also very tidy and even kept the neighbours informed and respected their property and happiness. They let us pop up daily and see the build as it progressed and adapted to any little changes we made along the way. Both were very polite around the kids and were more then happy to explain the whole process.
Ricky who did our roofing was very professional and worked hard especially when it came to helping us decide on our tiles etc. One of our main worries was the material drop offs etc and the disruption outside. The delivery team was fantastic, no issues and the front of the house was kept very tidy.
Our second fix was carried out to a high standard with our carpenter Sean doing a brilliant job on the finer details and additional works on the old stairs, as well as sorting the boxing in around the new waste pipe in our old bathroom. he was very tidy and ensured our house was sheeted up for every job no matter how big or small. He was more then happy to answer any questions and explain what was happening each day. The electricians Ron and Graham did a professional job on all the electrics and there was little to no disruption when wiring the loft and new smokes throughout the house. Both of them were very happy to talk you through the work and explain anything that we were unsure about.
The plumbing teams led by Reggie and Sam were also very informative and hard working especially when plumbing onto our old systems. We are loving the look of our new shower room and they went above and beyond to ensure our boiler and radiators coped during and after the works.
There was little to no mess in our house through the whole process. The plasterers did a top job and rectified any cracks in the rooms below without fuss. The staircase team were so tidy especially as we had a bedroom wall taken out. You wouldn’t of know either team had been in the house after they had left.
Bearing in mind this all took place during a pandemic it goes to show what a professional company we had on our hands. They were brilliant around our kids and left our downstairs utility room in a clean condition after each day. We loved having them all here. Hard working, polite (no swearing) informative, and tidy.
We have to decorate so only have the one picture for the minute. But thank you Loftplan. Highly recommend!!!!!!!
Michael Crouch, Basingstoke,