We went with Loftplan as we liked the approach they sold us in the use of space and the designs they shared with us. They were knowledgeable, open and professional. This continued throughout the build process.
The project was managed by Bob and by Kevin, both of whom were always contactable and always had an answer to the endless questions asked of them.
Jim and Jordan were brilliant in the first fix team, they were friendly, explained everything, nothing was too much trouble, and they worked really hard. Despite the work that went on, we never really noticed as they worked hard to keep the disruption to a minimum. It got messy at times, in which case Bob made sure it was squared away.
The assortment of trades that were involved in the second fix work came and went like clockwork, and whenever anyone showed up – be it builders, electricians, plumbers – they arrived when they said they would, and were always courteous and knowledgeable. If they were running late from another job, they’d call ahead to let us know.
Dave was our carpenter on the job and he was just excellent – not only was his craftsmanship top-notch, he was a nice bloke and, again, nothing was too much trouble.
Whenever we had cause to contact the office, it was a low-stress experience – questions got answered, things got done. Whenever something needed actioning (even after sign-off for some snagging), it got actioned quickly and effectively. David was especially helpful in talking us through some of the technical aspects as we went.
We’re over-the-moon with the loft, it’s a huge space and the picture window is a real focal point! Everyone is wowed by the views and the scale of the room.
Matthew Williams, Newbury,