We had a full loft conversion with a dormer in the rear. This started June 2020. This was just as the COVID19 pandemic was in full swing.

In terms of quality of the build we are, so far, very impressed. we don’t believe quality was skimped on and we were very impressed that the Project Manager who worked for Loftplan would see issues which we had noticed but not specifically mentioned and got them rectified even though in some instances this was clearly going to cost Loftplan.

The quality of the various tradespersons (scaffolders, carpenters, plumber, electricians, plasterers……etc.) ranged from highly competent to exceptional. They were all very friendly, courteous and professional. It’s hard to single any out as they were all so nice and good at what they do but Michael and Andy who did the bulk of the construction deserve special praise as does the PM Bob “the builder”. Alan the Plumber and Brian the Carpenter also deserve a particular shout out as does Kevin the 2nd stage PM.

Any hiccups (there will always be some with such projects) were dealt with quickly and effectively.

Our payments were staggered so we paid after a particular milestone had been reached so we were never in fear that we were going to lose our money. The fact that Loftplan was doing it all meant we did not have to worry that an overrun of one bit of work would involve us having to reschedule other bits of work and potentially rack up extra costs e.g. If we had undertaken this using separate contractors and there was an overrun the scaffolders would have fairly said they need more money for the extra rental time of the scaffold.

We have very high standards when it comes to customer care which rarely get met. However on this occasion they were met and what should be by all rights quite a stressful project ended up not being that stressful.

We have absolutely no qualms in recommending Loftplan and wish them all the best.

Caroline Carpenter, Chobham,