We have been impressed from the very beginning to the completion of our new bedroom and ensuite and our whole experience with all the employees of Loftplan.

From our initial meetings where all the stages were explained in detail and then when we decided we would like to change the location of our new staircase into the loft the guys made every effort to make sure we got exactly what we wanted and planned it accordingly.

When the work started my wife and I wondered how 12 weeks of building work would impact on our busy family home but within days our children knew the names of the lads and loved getting a wave through the window as the workers climbed the ladder. Its worth noting that the lads hardly came into the house for the first month as they entered through a hole which soon became a Velux window.

I like the fact that Loftplan must brief their workers about how important a good relationship with the customer is because they always made an effort with both the adults and children in our home and this created a pleasant rapport throughout the job.

Ian was an experienced professional who constantly kept us updated on his teams progress as our loft turned into a room and I liked the fact that he would encourage us to have a look a couple of times a week and have a chat about what we wanted before he continued the work, clearly thinking about the customers plan for their exciting new space within their home.

Bob the boss deserves a mention also as he frequently visited specifically asking if we were happy with all aspects and making sure things were progressing smoothly.

When work began on the staircase the crew would make sure they cleaned up before leaving at the end of each day and importantly for us made sure that everything was left in a safe state.

Martin the carpenter was the next cheerful and polite tradesman to spend a couple weeks at our home and as well as being a nice guy we absolutely recommend his skills and it was fantastic to see our project coming together.

Even when my wife and I unknowingly put a spanner in the works by ordering the wrong type of shower for our ensuite the plumbers and Kevin were patient and understanding and assisted as much as they could to resolve the problem. Kevin was also great as the project came to an end by completing the little jobs that finished off our beautiful new living space.

Loftplan were attentive and professional throughout the time spent at our home and their employees always took care in their work and constantly put the customer first hence why we would recommend them 100%.

Thank you to all involved.

 

 

Becky Roberts, Salisbury,

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